1. Refund Eligibility:
a. Damaged or Defective Items:
- We will provide a full refund or replacement for items that are damaged or defective upon receipt. Please contact us within 7 days of receiving the product, and include photos of the damaged or defective item.
b. Incorrect Items Received:
- If you receive an incorrect item, please contact us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you or provide a refund.
2. Change of Mind:
a. Returns:
- We accept returns for a refund on items that are unused, unopened, and in their original packaging within 7 days of purchase.
b. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Process for Refunds:
a. Contact Us:
- To initiate a refund, please contact us at info@ramansonly.com with your order number and details of the issue.
b. Approval:
- We will review your request and notify you of the approval or rejection of your refund.
c. Refund Processing:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
4. Exclusions:
a. Gift Cards:
- Gift cards are non-refundable.
b. Downloadable Products:
- Downloadable products are non-refundable.
5. Lost or Stolen Packages:
a. Lost Packages:
- If your package is lost in transit, please contact us, and we will work with the shipping provider to locate it.
b. Stolen Packages:
- We are not responsible for packages stolen after delivery. Please ensure a secure delivery location.
6. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at info@ramansonly.com or +91 96435 26299.
By making a purchase from Ramans Only Online Store, you agree to the terms outlined in this Refund Policy.